FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufactory or a trading company?

We are a manufactory, we supply the factory price with good quality, welcome to visit our factory.

What’s your guarantee or the warranty of the quality if we buy your machines?

We offer you high quality machines with 1 year guarantee and supply life-long technical support.

When can I get my machine after I paid?

The delivery time is based on the exact machine you confirmed.

How can I know your machine works well?

Before delivery, we shall test the machine working condition for you.

How can I know your machine is designed for my product?

You can send us samples of your product and we test it on machine.

What should I do if we are not able to operate the machine when we receive it?

Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer 's site to solve any problems.

Can you supply the relevant documentation?

Yes,we can provide most documentation including BL,Invoice,Packing List,Insurance Policy,Certificate of Origin, and other export documents where required.

THE AFTER-SALE SERVICE OF Gaoxin MACHINERY!

1. After finish the production,we will debug the production line,take photos,videos and send them to customers via mail or instant tools.
2. After the commissioning,we will package the equipment by standard export package for shipment.
3. According to the customer's request,we can arrange our engineers to customers' factory to do the installation and training.
4. Engineers,sales managers and after-sales service manager will form a after-sales team,online and off line,to follow the customers' project.